Property Insurance Claim FAQs
Straightforward answers to common questions homeowners have before and during a property insurance claim.
Is The Property Insurance Survival Guide really free?
Yes. There is no charge to download the guide.
Do I need to have an insurance claim to download it?
No. The guide can be useful before a loss occurs as well as during an active property claim.
What types of claims does the guide discuss?
It addresses common property-loss situations including water, fire, storm, and other property damage, along with broader topics such as documentation, estimates, contents, payments, and the claim process.
What should I do immediately after property damage occurs?
Protect people first. When it is safe, take reasonable steps to prevent additional damage, document the conditions, and report the loss as required by your policy. When practicable, avoid permanently disposing of damaged property before it has been adequately documented.
Should I take photographs before cleanup begins?
Generally, photographs and video can help document the conditions that existed following a loss. Safety comes first, and emergency work should not be delayed when it is necessary to protect people or property.
What is the difference between replacement cost and actual cash value?
Replacement cost generally concerns the cost to repair or replace damaged property with property of comparable kind and quality, subject to the policy terms. Actual cash value may account for depreciation. The exact calculation and payment provisions depend on the applicable policy.
What is recoverable depreciation?
Some replacement-cost policies initially withhold depreciation and allow the policyholder to recover some or all of that amount after satisfying the policy’s repair or replacement requirements. The specific requirements and deadlines depend on the policy.
What happens if my contractor’s estimate is higher than the insurance estimate?
A difference does not automatically establish that either estimate is correct. Compare the scope, quantities, materials, pricing, and omitted work. Additional documentation may be submitted to the insurer when appropriate.
Do I have to use the insurance company’s preferred contractor?
Contractor choice can depend on the circumstances, the insurer’s program, applicable law, and the policy. If an insurer recommends a vendor, ask what participation in that program means and what choices remain available to you.
What does a public adjuster do?
A public adjuster is a licensed insurance professional who represents a policyholder in connection with a property insurance claim rather than representing the insurance company.
When might a property owner speak with a public adjuster?
A property owner may decide to seek professional assistance when a loss is substantial or complicated, when there are significant differences concerning scope or valuation, or when the owner is having difficulty navigating the claim. Whether that assistance is appropriate depends on the circumstances.
Does downloading the guide make Claim Champions my public adjuster?
No. Downloading educational material, using this website, or requesting general information does not by itself create a public-adjuster representation agreement.
These answers provide general educational information. Policy language and claim circumstances vary, and the applicable insurance policy controls.
Still Learning the Process?
Keep the Property Insurance Survival Guide nearby as a practical reference throughout your claim.
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